Shipping Policy

Shipping Regions

We currently offer shipping to the United States, Canada, United Kingdom, Australia, EU and worldwide.

Country/Region

Standard Shipping

Delivery Time

Orders $79+ (Include $79)

Continental USA

$4.99

7–12business days

Free

USA (Puerto Rico, Hawaii, Alaska)

$4.99

7–12business days

Free

Country/Region: Canada

$4.99

7–12business days

Free

Country/Region: Europe and United Kingdom

$4.99

7–12business days

Free

Country/Region: Australia

$4.99

7–12business days

Free

Country/Region: Worldwide

$4.99

7–12business days

Free

NOTE: We are not responsible for shipping carrier delays.

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over $79+

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guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Courier Service Companies

Processing Procedure

All orders are processed within 2-3 business days and shipped out using a fully tracked courier service.

Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 business days.

NOTE: We are not responsible for shipping carrier delays.

For pre-ordered or back-ordered items

We will ship a pre-ordered or back-ordered item as fast as we can when the supply is replenished.

Shipment Tracking

When an order is dispatched, you will receive a confirmation email containing the shipment tracking information. The shipping information will be updated and sent to you once the package arrives at your local airport (due to system reasons, shipping information is not updated to you immediately during the time).
Still haven’t received your tracking info?
Check your spam folder-it can get stuck in there sometimes.
If you already have a Shecurve login, you can also find your tracking number there.
    Still not seeing it? Don’t worry--just contact our customer team and they will investigate. 

Changing Shipping Address

It is suggested for customers to ensure that the shipping address entered is accurate. Just in case, there is always a small window to correct an incorrect shipping address. If you want to update your delivery address, please contact us immediately at support@shecurve.com.  

Shipping Notice

Due to the special character of express industry, delays are often inevitable, the shipping time(listed above) is only for reference and specific delivery dates are not guaranteed. 
Normally, the seller should not be responsible for address errors or packages that may be lost or stolen after delivery. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.
More questions? Please contact us at support@skinx.co.

About Duties and Taxes

You will need to pay import taxes and duties in accordance with local laws and restrictions. These will not be shown as part of the final price at checkout.

If a package is returned or destroyed because you refuse to pay the duty, the resulting charges will be deducted from your order.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@skinx.co We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.